Sales & Service Supervisor
Lexington, Full-time
Summary
Supervises all activities related to the daily operation of the teller, vault, and customer service areas to ensure the ongoing, effective performance of the branch. Identifies inefficient branch processes and makes recommendations for improvements. Provides assistance with the development and implementation of related branch procedures. Participates in team efforts to achieve branch goals including core deposits and loan referrals.
- Fosters a positive environment by modeling cultural expectations of accountability, inclusion, flexibility, continuous improvement and collaboration as a results’ driven leader with an optimistic, can-do attitude.
- Participates in the interviewing, hiring, orienting, coaching, training, and evaluation of staff.
- Collaborates with Human Resources on employee relations strategies. Makes recommendations for the continuing development of staff to ensure effective succession planning.
- Supervises and/or participates in opening and closing of branch and branch security.
- Administers the branch cash vault and ATM as needed.
- Approves transactions within approved limits including, but not limited to: check cashing, deposits, withdrawals, fee waivers, etc.
- Assists with schedule and branch staff assignments to ensure sufficient coverage and proper performance of the branch.
- Provides internal and external customer support as needed, including but not limited to: greets customers, handles cash and non-cash customer account transactions and servicing functions, responds to product/service/account inquiries, assists with research requests, resolves/escalates customer issues as necessary/appropriate, educates customers on how to conduct simple transactions through self-service technologies, etc.
- Initiates product and service referrals to appropriate department or individual for follow-up.
- Participates in activities for generating new business such as promoting branch sales culture and special promotional events.
- Maintains working knowledge of the Bank’s products and services, branch operations and related I.T. systems, in addition to regulatory requirements.
- Supervises and assists branch staff regarding the interpretation and implementation of Bank policies and procedures.
- Provides timely assistance with required audits, reports, schedules, etc.
- Functions in the capacity of Teller/Sr. Teller/Sales & Service Associate/Supervisor at any branch location as requested/required, including but not limited to: managing personal cash drawer and opening accounts.
- Organizes and maintains workstation in a neat manner, in accordance with Bank standards.
Position Specific Requirements
- High School diploma or equivalent required.
- Minimum two years’ customer service, cash handling, supervisory, and sales experience required.
- Excellent attention to detail, interpersonal and communication skills required.
- Full proficiency in performing Teller/Sr. Teller/Sales & Service Associate/Supervisor functions at all branch locations required.
- Proficient use of computers and technology required (i.e., Internet, PCs, tablets, smartphones, MS Office, electronic banking, etc.).
- Ability to adapt to changes in the work environment, manage competing demands and deal with frequent change, stress and/or unexpected events.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
About Working at Eagle Bank
We are a thriving, independent community bank, fully immersed in the evolution of a brand culture that is rooted in the heart of our organization. Together, we stand united in the knowledge that we are people who want to make a difference and be part of something bigger than ourselves. We do this through demonstrated:
- Passion and Drive
- Highly motivated professionals driven to succeed
- Shared Vision and Thinking
- Unwavering commitment to collaboration
- Focus and Performance
- We expect the highest performance level from ourselves and our coworkers, and we hold each other accountable in our pursuit of this expectation.
We encourage and support continued learning to help us grow as individuals, personally and professionally. We foster and create opportunities for our continued success, recognizing and rewarding all those who make it possible.
We’re looking for qualified candidates who are authentic, optimistic, respectful, and inspire belief to stand united with us as a valued member of the Eagle Bank team.