Loan Servicing Representative
Everett, Full-time
Summary
Provides support to the Loan Servicing department including payment processing, insurance monitoring, and escrow insurance disbursements.
- Complies with all Eagle Bank policies, procedures, performance and cultural standards and expectations, as well as state and federal regulations.
- Processes all loan payments, including payoffs, monitors payment rejects, processes loan advances, remits payment to SBA and works on loan exception items.
- Monitors insurance on all loans for cancellations/reinstatements. Places loans with cancelled insurance on forced placed coverage. Processes payments from escrow accounts for insurance payments.
- Sorts and distributes daily mail.
- Communicates payoff information as requested and issues refunds of payoff when necessary.
- Prepares and sends out discharges for paid off loans, conducts research, and prepares confirmatory discharges.
- Creates and maintains all automatic transfers for loans.
- Handles the monthly PMI bills and disbursements from escrow accounts.
- Performs weekly/monthly rate changes on core system.
- Performs file maintenance changes on loans.
- Works with real estate tax service to pay customer tax payments, adds loans to the tax service provider for tracking, verifies real estate tax payments for non-escrowed loans.
- Provides credit references.
- Conducts research as needed.
- Responds to call center requests related to loans.
- Functions as primary back-up to Loan Servicing Rep II as needed.
Position Specific Requirements
- High School diploma or equivalent required.
- Minimum one year loan servicing required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. EOE/AA/M/F/Vet/Disability
About Working at Eagle Bank
We are a thriving, independent community bank, fully immersed in the evolution of a brand culture that is rooted in the heart of our organization. Together, we stand united in the knowledge that we are people who want to make a difference and be part of something bigger than ourselves. We do this through demonstrated:
- Passion and Drive
- Highly motivated professionals driven to succeed
- Shared Vision and Thinking
- Unwavering commitment to collaboration
- Focus and Performance
We expect the highest performance level from ourselves and our coworkers, and we hold each other accountable in our pursuit of this expectation.
We encourage and support continued learning to help us grow as individuals, personally and professionally. We foster and create opportunities for our continued success, recognizing and rewarding all those who make it possible.
We’re looking for qualified candidates who are authentic, optimistic, respectful, and inspire belief to stand united with us as a valued member of the Eagle Bank team.