Document Imaging Coordinator
Everett, Full-time
Summary
Performs various duties related to document imaging, records retention and provides general support for the Deposit Services and Electronic Banking departments.
- Complies with all Eagle Bank policies, procedures, performance and cultural standards and expectations, as well as state and federal regulations.
Document Imaging
- Scans, indexes, and archives documents, including loan files, ensuring accuracy, completeness, and proper classification.
- Performs quality control reviews of scanned images to confirm image clarity, legibility, and correct indexing.
- Performs research for Bank personnel using imaging technologies.
- Maintains document accuracy in compliance with Bank policies, internal controls, and regulatory requirements.
- Troubleshoots scanning, imaging, and digitized document issues; coordinates with IT staff to resolve user technical or equipment-related problems.
- Coordinates the record retention parameters set in Identifi with I.T.
Deposit Service Help Desk
- Answers inbound customer calls promptly and professionally.
- Assist customers with deposit account transaction-related questions.
- Resolves customer issues efficiently or escalates according to established Bank procedures when/if needed.
- Accurately documents detailed customer interactions, inquiries and resolutions.
Functions as the primary resource for daily implementation of the Bank’s Record Retention Policy and Program.
Position Specific Requirements
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- High School diploma or equivalent required.
- Minimum one year experience with document management/imaging or a related field required.
- Proficient working knowledge of commonly-used concepts, practices and procedures related to document/imaging technology required.
- Ability to fluently read, write, speak, and understand the English language required.
- Ability to adapt to changes in the work environment, manage competing demands and deal with frequent change, stress and/or unexpected events.
- Proficient use of computers and technology required (i.e. Internet, PCs, MS Office, etc.).
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. EOE/AA/M/F/Vet/Disability
About Working at Eagle Bank
We are a thriving, independent community bank, fully immersed in the evolution of a brand culture that is rooted in the heart of our organization. Together, we stand united in the knowledge that we are people who want to make a difference and be part of something bigger than ourselves. We do this through demonstrated:
- Passion and Drive
- Highly motivated professionals driven to succeed
- Shared Vision and Thinking
- Unwavering commitment to collaboration
- Focus and Performance
We expect the highest performance level from ourselves and our coworkers, and we hold each other accountable in our pursuit of this expectation.
We encourage and support continued learning to help us grow as individuals, personally and professionally. We foster and create opportunities for our continued success, recognizing and rewarding all those who make it possible.
We’re looking for qualified candidates who are authentic, optimistic, respectful, and inspire belief to stand united with us as a valued member of the Eagle Bank team.